GIA Group, LLC is not the claims administrator for your policy—claims are handled by the insurance company that issued your coverage. That said, our team will help locate the right carrier contacts, gather key details, and streamline next steps so the process is as simple and fast as possible.
Have your policy number ready if available. We’ll point you to the correct 24/7 claim line or online portal, share any required forms, and stay available to track progress with you.
Steps
Step-by-step: how to file a trucking insurance claim
1. Stay safe
If there’s an accident, make sure everyone is safe and call emergency services if needed.
2. Document the scene
Take photos of all vehicles involved, damage, license plates, cargo, road conditions, and any injuries.
3. Report to your insurance carrier
File the claim directly with your insurance provider using their claims hotline or online portal.
They need to hear from you first to open the claim.
4. Notify GIA Group, LLC
We’re not your claims adjuster—but we’re here to answer questions and help with follow-up. Email or call us:
Tips
Tips to speed up your claim
Have your policy number or DOT number ready
Submit clear photos and documents
Keep a record of who you spoke with and when
If cargo is damaged, document the load and any temperature logs (if reefer)
Save all receipts if repairs or towing are involved
