Privacy Policy

At GIA Group, LLC (“Company,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, share, and protect personal information obtained through our website, https://giasure.com, and associated forms and services.

By using our website or submitting personal information, you agree to the practices described in this Privacy Policy.

Owner and data controller

GIA Group, LLC, California DBA: GIA Trucking Insurance Agency

250 Street Rd, Warminster, PA 18974, USA
Phone: +1 (855) 876-0717
Email: info@giasure.com
Website: https://giasure.com

Types of data collected

We collect non-public personal information about our customers from the following sources:

Directly from Customers: Information provided on applications and other forms, including, and not limited to:
- Name and address
- Social Security numbers
- FEIN (Federal Employer Identification) numbers
- Driver’s license number
- DOT numbers
- Phone numbers
- Pertinent financial and operational information
- Assets, liabilities, and income information
- Information about employees and contractors
Customer Transactions and Third-Party Sources: Details about transactions with us and others, not limited to:
- Account balances
- Payment history
- Endorsements history
- Claims history
- Loss runs
- Policy details
- Claims forms and correspondence

Other Personal Data: We also collect and process various categories of personal data, either provided directly by you or collected automatically through your use of our website:

Message Content: Information you provide via forms or communications.
Usage Data: IP address, browser type, session statistics, device identifiers, and information about how you interact with our website (such as pages viewed, clicks, scroll depth, and time spent on pages).
SMS Information: Phone numbers, consent status, and communication content (used solely for SMS purposes).

Some data fields are required to provide our services. Failure to provide mandatory information may limit our ability to fulfill your request.

Former customers information

Our Privacy Policy applies equally to all customers, irrespective of their account size, premium volume, tenure, or the status of their account. Should a customer end their relationship with us, we maintain the confidentiality of any information collected about them. We will not share this information with unaffiliated third parties, except as required or permitted by law, ensuring continued protection of their privacy.

Use of your information

We use the information collected for purposes including:

Responding to inquiries and providing requested services,
Contacting you about services relevant to your request,
Sending transactional or informational updates,
Operating, evaluating, and improving our website,
Processing form submissions and managing follow-up communications using secure third-party platforms,
Meeting legal and regulatory requirements.
Enhancing customer experience and service delivery

We do not sell your personal information.

Your personal financial information’s security is our top priority. To ensure transparency, our Privacy Policy clearly outlines how we handle your data:

Necessary Insurance Transactions: We may disclose information to facilitate, administer, or service insurance-related transactions that you request or authorize.
Legal Requirements: If required by law, such as in response to a subpoena or a government investigation into fraudulent activities, we may share your information.
Customer Requests: Upon your request, we may share your information.
Service Completion: Information may be shared to assist in completing requests initiated by you, including but not limited to marketing, policy services, claims advocacy, payment processing, and premium finance services.

Third-Party Service Providers:
We may share personal information submitted through our website forms with trusted third-party service providers that support our operations, including platforms used for workflow automation, email delivery, customer relationship management, data storage, and internal process management (e.g., automation tools). These providers are contractually required to use personal information only as necessary to perform services on our behalf.

Form Submission Processing, Cloud Storage & Automation Tools:
Form submissions may be automatically routed, stored, or processed through secure third-party automation and cloud-based platforms such as Make.com, Google Sheets, CRM tools, or email notification systems. These platforms assist us in:

securely storing inquiry data,
ensuring timely internal notifications,
managing workflows,
tracking customer requests, and
supporting follow-up communications.

All such providers are required to maintain appropriate safeguards and use your information only as instructed.

All disclosures are made in strict adherence to this Privacy Policy and are only as permitted or required by law.

Internally, we may use the information collected to develop new products and enhance service offerings, further catering to our customers’ insurance needs.

We use the information collected for purposes including:

Responding to inquiries and providing requested services,
Contacting you about services relevant to your request,
Sending transactional or informational updates,
Operating, evaluating, and improving our website,
Processing form submissions and managing follow-up communications using secure third-party platforms,
Meeting legal and regulatory requirements.
Enhancing customer experience and service delivery

We do not sell your personal information.

Your personal financial information’s security is our top priority. To ensure transparency, our Privacy Policy clearly outlines how we handle your data:

Necessary Insurance Transactions: We may disclose information to facilitate, administer, or service insurance-related transactions that you request or authorize.
Legal Requirements: If required by law, such as in response to a subpoena or a government investigation into fraudulent activities, we may share your information.
Customer Requests: Upon your request, we may share your information.
Service Completion: Information may be shared to assist in completing requests initiated by you, including but not limited to marketing, policy services, claims advocacy, payment processing, and premium finance services.

securely storing inquiry data,
ensuring timely internal notifications,
managing workflows,
tracking customer requests, and
supporting follow-up communications.

All such providers are required to maintain appropriate safeguards and use your information only as instructed.

All disclosures are made in strict adherence to this Privacy Policy and are only as permitted or required by law.

Internally, we may use the information collected to develop new products and enhance service offerings, further catering to our customers’ insurance needs.

We use the information collected for purposes including:

Responding to inquiries and providing requested services,
Contacting you about services relevant to your request,
Sending transactional or informational updates,
Operating, evaluating, and improving our website,
Processing form submissions and managing follow-up communications using secure third-party platforms,
Meeting legal and regulatory requirements.
Enhancing customer experience and service delivery

We do not sell your personal information.

Your personal financial information’s security is our top priority. To ensure transparency, our Privacy Policy clearly outlines how we handle your data:

Necessary Insurance Transactions: We may disclose information to facilitate, administer, or service insurance-related transactions that you request or authorize.
Legal Requirements: If required by law, such as in response to a subpoena or a government investigation into fraudulent activities, we may share your information.
Customer Requests: Upon your request, we may share your information.
Service Completion: Information may be shared to assist in completing requests initiated by you, including but not limited to marketing, policy services, claims advocacy, payment processing, and premium finance services.

securely storing inquiry data,
ensuring timely internal notifications,
managing workflows,
tracking customer requests, and
supporting follow-up communications.

All such providers are required to maintain appropriate safeguards and use your information only as instructed.

All disclosures are made in strict adherence to this Privacy Policy and are only as permitted or required by law.

Internally, we may use the information collected to develop new products and enhance service offerings, further catering to our customers’ insurance needs.

Protection of information

We restrict access to our customers’ personal and account information to those employees who need to know that information to provide products or services. Our employees are trained and required to protect our customers’ private information.

We maintain industry-standard administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. We implement commercially reasonable security measures and require our service providers to maintain safeguards designed to protect your personal information.

Cookies and tracking technologies

We use cookies and similar technologies to collect certain information about your interaction with our site as stated in the Cookie Policy. This helps us:

Understand website usage,
Improve performance and user experience,
Remember your preferences.

You can manage cookie settings through your browser. Disabling cookies may affect site functionality.

Google Ads & Third-Party Advertising Technologies:
We use third-party advertising and analytics tools, including Google Ads, which may use cookies, tags, device identifiers, or similar technologies to deliver ads, measure ad performance, and understand how visitors interact with our website and advertising.
These tools may collect information about your browsing behavior, pages visited, and interactions with our site. You may opt out of interest-based advertising through your browser settings or via Google Ads Settings.

Microsoft Clarity & User Behavior Analytics:
We also use Microsoft Clarity, a user behavior analytics tool, to help us understand how visitors interact with our website (for example, which links are clicked, how far users scroll, and how pages perform). Microsoft Clarity uses cookies and similar technologies to collect usage data such as page views, interactions with page elements, and standard log information. We use this information to improve site usability, troubleshoot technical issues, and enhance the overall user experience.
You can control or limit the use of cookies through your browser settings. If you block or delete cookies, some features of the site may not function as intended.

SMS communications

If you consent to receive SMS communications from us, we collect and use your phone number solely for the purposes outlined below:

Consent for SMS Communication:
By providing your phone number and opting in, you consent to receive text messages from GIA Group, LLC.

Types of SMS Communications:

Clients and Guests: Updates about your inquiry, status notifications, or service-related communications.
Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

Opt-In Method:
You may opt-in to receive SMS messages from GIA Group, LLC in the following ways:Verbally, during a conversationBy submitting an online form

Opt-Out Method:
You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Data Sharing and SMS Consent:
Your phone number and SMS consent will never be shared or sold to any third party or affiliates for marketing purposes.

Disclosure and Data Use:

Message and data rates may apply.
Message frequency will vary.
You can opt out at any time by texting “STOP”.
For assistance, text “HELP”.

Mode and place of data processing

Methods:
Data is processed using secure systems and procedures that are aligned with industry best practices to prevent unauthorized access, loss, or misuse.

Location:
Processing is conducted at our offices and service provider locations. Data may be transferred to jurisdictions outside your state or country where data protection laws may differ.

Retention:
We retain personal information as long as necessary for the purposes stated in this policy or to comply with legal and regulatory requirements. Data may be retained longer with your consent or as required by law.

Cloud Storage of Form Submissions:
Form submissions and related information may be securely stored on third-party cloud-based platforms, including spreadsheet tools (such as Google Sheets), CRM systems, and workflow automation services (such as Make.com) used to manage and track customer requests.
We retain this information only as long as necessary to fulfill the purposes described in this Policy or as required by law.

Purposes of data processing

We use collected data to:

Provide our services and fulfill your requests,
Respond to inquiries and maintain communication,
Improve our services and website performance,
Comply with legal obligations,
Prevent fraud, abuse, and security threats.

We do not sell your personal data for marketing or commercial purposes.

Your privacy rights under U.S. state laws

Depending on your location (e.g., California), you may be entitled to the following rights:

Right to Access: Know what personal data we collect, use, and share
Right to Correct: Request correction of inaccurate or incomplete information
Right to Delete: Request deletion of your personal data (with some exceptions)
Right to Data Portability: Request a portable copy of your data
Right to Opt-Out of Sale: We do not sell your personal data
Right to Non-Discrimination: Exercising your privacy rights will not affect the quality of services you receive

How to exercise your rights

To submit a request, please contact us using the information provided above. We may need to verify your identity before processing the request. You are not required to create an account to exercise your rights. Any information collected during verification will only be used for that purpose.

Changes to this privacy policy

We are committed to transparency and ensuring that you remain informed about how your data is handled. To that end, we may update this Privacy Policy to reflect changes in our practices, legal requirements, or new services.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We recommend reviewing this page periodically to stay informed of any updates.