Essential Information for New Clients: 5 Key Things to Keep in Mind

Welcome to GIA Group, LLC: your essential guide to getting started

Dear Valued Client,

Thank you for trusting GIA Group, LLC with your insurance needs. Whether you're joining us for the first time or renewing your policy, we're here to support you every step of the way. 

Here are five key tips to help you get started and get the most from your coverage:

1. Access your Certificate of Insurance (COI) online – anytime

You should have received a secure link to our online certificate issuance portal. This gives you 24/7 access to generate your own COIs anytime you need them.

Need assistance logging in or issuing a certificate? Please email us at coi@giasure.com, and our team will be happy to help.

2. Prefer we handle the Certificate for you?

No problem. Just email your request to coi@giasure.com (available Monday–Friday, 8:30 AM to 5:30 PM ET). Be sure to include:

• Your company name and contact information

• Full certificate holder details

• Whether you need additional insured status

Most requests are processed within 5–10 minutes.

3. Making policy changes? We're here to help

Need to update a vehicle, add a driver, or adjust coverage?

Email info@giasure.com with the details and any supporting documents (e.g., licenses, registrations, invoices). Common updates include:

• Swapping or adding vehicles

• Updating liability limits

• Adjusting for seasonal or temporary needs

Please note: All changes must be confirmed in writing to become effective.

4. Claims: what to do if something happens

If you need to file a claim, email us at claims@giasure.com with:

• Your policy number

• Date, time, and location of the incident

• A brief description of what happened

• Any relevant photos or videos

Tip: Document the scene as soon as possible—even if conditions aren't ideal.

5. Payment options

For billing questions or payment instructions, please contact billing@giasure.com. 

We accept:

• Zelle – billing@giasure.com or (855) 876-0717.
  Usually, the deposits are received the same day.

• ACH Transfers – Email us for banking details.
  Please note that fees may vary as it depends on your bank.

• Checks – Payable to GIA Group, LLC.
  Please email a photo to billing@giasure.com before mailing.

Quick reference:

1. Certificates: coi@giasure.com

2. Claims: claims@giasure.com

3. Billing: billing@giasure.com

4. General Inquiries: info@giasure.com

Why GIA Group, LLC?

1. No hidden fees: Expect clear, upfront communication and full transparency from our side.

2. Quick turnaround: Endorsements are processed within 30 minutes.

3. 24/7 access to online insurance certificate: Self-service tools at your fingertips.

4. Experience you can count on: Our agents have seen it all.

If you have any questions or need assistance, we're just an email or phone call away. We're glad to have you on board and look forward to supporting your business.

A warm welcome to GIA Group LLC!